Automation Paid Only

Intercom Fin

Intercom Fin is an AI agent that automates customer service, sales, and e-commerce interactions across the entire customer journey.

7/10 MegaOne Score

Visit Intercom Fin →

Price $29.00/mo

Category Automation

Model Paid Only

Company Intercom

Team Size 961

Total Funding $489M

About Intercom Fin

Fin is an AI chatbot powered by Intercom's proprietary Fin AI Engine™, which includes the recently launched Fin Apex 1.0 model, and previously utilized large language models like OpenAI's GPT-4. It is designed to resolve customer issues with fast, accurate answers across various channels such as chat, email, WhatsApp, SMS, and voice. Beyond support, Fin also handles sales functions like engaging prospects, qualifying leads, and booking meetings, and has expanded into e-commerce for product recommendations and purchase guidance. Fin aims to resolve an average of 67% of customer queries and can integrate with existing helpdesks like Zendesk and Salesforce.

Why We Scored It 7/10

7/10

Intercom Fin shows strong performance with projected $100M ARR and recent $250M debt financing, plus solid G2 ratings and proprietary Fin Apex 1.0 model. However, customer service automation is highly competitive with established players like Zendesk, and the moderate Trustpilot rating suggests some user satisfaction issues.

Features & Platform

API Available

Intercom Fin Coverage